Help Us Help You

Ambulance Tasmania

Help Us Help You

Help us find your house quickly

  • If possible, turn on car hazard lights on the street outside your front door or at the end of your driveway.
  • If it's dark, turn on as many house lights as you can or have someone wave a flashlight when they see the ambulance approaching.
  • If your driveway is long or your street is poorly marked, send someone down to the nearest intersection and ask them to turn on their hazard lights, and direct the ambulance from there.

Make sure your house number is highly visible

  • Make sure your house or lot number is clearly visible on your letter box or front gate and also on your front door.
  • Pruning hedges and plants back to make existing numbers visible helps paramedics to locate your address quickly.
  • This system is used in Circular Head to identify properties that contain a residence. Rural properties used for grazing or agricultural purposes only are not provided with a rural addressing number unless specifically requested.

  • If you live in a rural area, understand how "rural addressing" works in Tasmania ... talk to your local Council if you aren't sure what your rural address is. (Allocation of rural address numbers is based on the distance from the nominated start of the road and is the system used by all of Tasmania's emergency services to find rural properties).

Lock your pets away

  • If you have a dog, or a cat that isn't meant to go outside, make sure you lock them in a separate room while you are waiting for the ambulance to arrive (although your pet may be placid, it can sense when you are upset and distressed and may attack the ambulance crew or run away while the front door is open).

While you are waiting for an ambulance

  • Pack a few personal items such as toiletries, underwear and a change of clothes.
  • Gather all of your medications together so the paramedic can review them with you and so they are ready if you need to be taken to hospital.
  • Have any doctors or specialists letters and X-rays ready with you.
  • If you have a Department of Veteran Affairs Card or Pension Card, show it to the paramedic.
  • Lock the rest of the house up in preparation for leaving.
  • Make sure you have your front door keys.
  • If it's dark outside, turn on as many lights as you can at the front of the house (it makes the house much easier for paramedics to find).
  • Move any cars out of the driveway to make ambulance access for paramedics easier.
  • Stay calm.

Teach your kids about "000"

  • Triple-zero is the emergency number for fire, police and ambulance assistance throughout Australia.
  • With the prevalence of reality tv and crime shows these days, make sure your kids know it not 9-1-1 (that's the United States), 1-1-2 (that's New Zealand) or 9-9-9 (that's the U.K.).
  • Show them the "Triple Zero Challenge" online game.

Learn CPR

  • The first few minutes of CPR are critical if someone is having a heart attack. It only takes a few hours to learn, and the life it saves may be someone you love.

Learn F-A-S-T

  • F-A-S-T is the acronym to help you tell the signs of a stroke:
    • Face: Check their face. Has their mouth drooped?
    • Arms: Can they lift both arms?
    • Speech: Is their speech slurred? Do they understand you?
    • Time: Is critical. If you see any of these signs call 000 straight away.

Call an ambulance only for medical emergencies

  • If your emergency is not life-threatening, please try and find another way to get medical assistance or arrange another means of transport to your nearest medical facility.
  • While we are happy to help anyone with medical problems, your call for a non-emergency may mean we can't respond to a real emergency or have to call another crew in from much further away, placing people's lives at risk.
  • Of course, if you have genuine concerns then err on the side of caution and call us on 000.

Dont Use an Ambulance as a Taxi

If it is an emergency, call right away

  • If there is a medical emergency, don't wait "to see if it gets better". Even if it's the middle of the night, or you aren't sure what's wrong, call 000 right away.

If you call 000 .... stay calm, speak slowly and answer the operator's questions

  • Our triple zero operators are trained to ask a series of structured questions to work out what's happening and what's needed, and what priority to give your call.
  • In emergencies, even while you are answering their questions an ambulance is on its way.
  • Stay on the line until the operator tells you to hang up. In some cases they will give you additional information that can help save someone's life.