Fees and Accounts

 
Ambulance Tasmania

Tasmanian Residents

Ambulance Services Within Tasmania

When third party payment is not available, currently the Tasmanian Government chooses to waive the accounts for Tasmanian residents who require treatment and/or transport by ambulance within Tasmania and its islands.

Providing we are able to determine you are a Tasmanian resident and the circumstances indicate you should not be responsible for payment, we will usually not generate an invoice.

There are however some circumstances where you will receive an invoice from us:

  • If you are involved in a car accident and treated and/or transported by ambulance, you will receive an invoice from Ambulance Tasmania with a Motor Accidents Insurance Board (MAIB) claim form attached.  Please send the ambulance invoice and completed claim form to the MAIB who will process your claim and if eligible pay the account.  If your claim is denied, as a Tasmanian resident you may still be eligible to a waiver of fees; contact Ambulance Tasmania and provide proof of your Tasmanian residency and a copy of the MAIB's rejection letter for consideration.
  • If you get injured at work and are treated and/or transported by ambulance, you will receive an invoice from Ambulance Tasmania.  Please send  the ambulance invoice to your employer as part of your Workers Compensation claim; if you are self-employed, forward the invoice to your insurance company.
  • If you are hurt at work and a Tasmanian resident not covered by Workers Compensation or private insurance if you are self-employed, or if your claim is rejected, please contact Ambulance Tasmania to explain the circumstances and provide proof of Tasmanian residency for consideration.
  • If we cannot determine whether you are a Tasmanian resident, or we believe a third party could be responsible for payment, or other circumstances require us to do so, we may issue you an invoice. If you are a Tasmanian resident, you may still be eligible to a waiver of fees; contact Ambulance Tasmania and provide proof of your Tasmanian residency for our consideration.
  • If you have a DVA card, see below.

Ambulance Services on the Mainland

Tasmanian residents who are treated and/or transported by ambulance on the mainland will receive an invoice from the attending ambulance service (e.g. Ambulance Victoria, Queensland Ambulance Service etc).

Informal reciprocal arrangements are in place covering the cost of emergency road ambulance between all states and territories except South Australia and Queensland.  If you receive an invoice from a mainland ambulance service (other than from South Australia or Queensland), please forward the invoice with proof of your Tasmanian residency to Ambulance Tasmania and we will contact the relevant ambulance service on your behalf and request they withdraw the invoice .

The governments of South Australia and Queensland do not participate in the reciprocal arrangements and Tasmanian residents are responsible for any ambulance accounts issued by these ambulance services.  There are no circumstances in which the Tasmanian Government will pay for ambulance services for Tasmanian residents, including pensioners, who are visiting South Australia or Queensland.

The reciprocal arrangements apply only to emergency road ambulance transport and generally do not cover non-emergency or  inter-hospital patient transport, helicopter rescue or medical retrieval by air ambulance in any state or territory. All Tasmanian residents travelling on the mainland should consider obtaining appropriate travel or other insurance to avoid potentially significant out-of-pocket expenses.

Ambulance Services While Visiting the United Kingdom

The Australia Government's Reciprocal Health Care Agreement (RHCA) with the UK government entitles Australians to limited subsidised health services for medically necessary treatment while visiting the UK, including ambulance services as they are part of the UK's national health system. Regardless, all Tasmanian residents travelling to the UK should consider obtaining appropriate travel or other insurance to avoid potentially significant out-of-pocket expenses for ambulance and related health care costs en route, travel interruption and other non-medical costs and/or repatriation to Australia.

Ambulance Services While Visiting Other Countries

All Tasmanian residents who travel overseas are strongly encouraged to obtain appropriate travel or other insurance and to check carefully the level of cover provided to avoid potentially significant out-of-pocket expenses for ambulance transport and related medical costs.

Visitors to Tasmania

All mainland and overseas visitors to Tasmania will receive an invoice from Ambulance Tasmania for ambulance services.

If you were in a car accident in Tasmania involving a Tasmanian plated vehicle or rental car hired in Tasmania, you may be eligible to claim benefits from the Motor Accidents Insurance Board (MAIB).  Please forward Ambulance Tasmania's invoice to MAIB along with details of the accident and the Tasmanian plated vehicle(s) involved.

If you were involved in a car accident in Tasmania while driving a mainland-plated vehicle and no Tasmanian-plated vehicle was also involved, please forward your invoice to your state's motor vehicle accident insurance agency (e.g. TAC in Victoria) and ask them to advise you on what your level of cover is. You may have to pay any balance owing after your state's motor vehicle accident insurance agency has paid Ambulance Tasmania in accordance with their rules.

If you live in Queensland and hold ambulance cover, the Queensland Ambulance Service (QAS) will pay the invoice if you provide appropriate proof of Queensland residency.  Please contact your local QAS office for further details.

The South Australian Government is phasing out cover for interstate ambulance transport. Please contact the South Australian Ambulance Service to determine whether or not you are covered for interstate ambulance services.

If you reside in ACT, Victoria, NT, NSW or SA and you hold ambulance cover in your state or territory, under most circumstances you will be covered for emergency road ambulance services in Tasmania. Please forward the Ambulance Tasmania invoice to your ambulance cover provider for processing.

If you do not hold ambulance cover:

  • Please check with your health or travel insurance provider if you are covered for ambulance transport.
  • If you are a holder of a Commonwealth Pensioner Concession Card or Health Care Card and you do not have travel or other insurance which covers ambulance transport, you may forward us a certified copy of you Concession Card with your invoice for a waiver of fees. Take your invoice to Australia Post or any police station and ask for a "certified copy" of your pension care, stamped and verified that the original has been sighted.
  • If you have a DVA card, see below.
  • In all other circumstances, other than the exceptions outlined above, you are required to pay Ambulance Tasmania's invoice.

The reciprocal arrangements apply only to emergency road ambulance attendance and transport by emergency road ambulance to a public hospital. The arrangements do not cover non-emergency or inter-hospital patient transport, helicopter rescue, air ambulance or medical retrieval in Tasmania or repatriation to the mainland.  All visitors to Tasmania should check with their health or travel insurance provider before they travel and consider obtaining appropriate travel or other insurance to avoid potentially significant out-of-pocket expenses.

United Kingdom Residents Visiting Tasmania

Australia's Reciprocal Health Care Agreement with the UK Government does not cover ambulance services for UK residents visiting Tasmania as these services are not included in Australia's national health care arrangements.

DVA Card Holders

If you have a DVA health card and you receive an invoice from Ambulance Tasmania, depending on the type of  card you hold and the circumstances under which ambulance treatment and/or transport was provided, you may be entitled to ambulance cover through the Department of Veterans Affairs; please write your DVA number on Ambulance Tasmania's invoice and return it to us for processing.

Questions

If you have received an invoice from Ambulance Tasmania and have questions, please contact us on 6230 8581 or email ambulance.finance@ambulance.tas.gov.au